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Consumer Protection Act 1986 |
Consumer Protection Act 2019 |
|
No Separate Regulator | Regulator |
Central Consumer Protection Authority(CCPA) formed |
Complaint could be filed in a consumer court where the seller's(defendent) office is located. | Consumer Court |
Complaint could be filed in a consumer court where the complain resides or works |
No Provision. Consumer could approach a civil court but not consumer court. | Product Liability |
Consumer can seek compensation for harm caused by a product or service |
District: up to Rs.20 lakh Sate: Rs.20 lakh to Rs.1 Cr. National: Rs. above Rs.1 Cr. | Pecuniary jurisdiction |
District: up to Rs. 1 Cr. Sate: Rs. 1 Cr. to Rs. 10 Cr. National : Rs. above Rs. 10 Cr |
No Provision | E-Commerce |
All rules of direct selling extended to e-commerce |
No legal provision | Mediation Calls |
Court can refer settlement through mediation |
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